Reset Your Okta Password
This help topic describes how to reset your Okta password.
- Go to TWDB Application Portal
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Click the Need help signing in? link below the Sign In button to access additional help options.
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Click the Forgot Password? link to display the Okta Reset Password page.
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Enter your Okta username and click Reset via Email. If you have added a Forgot Password Text Message phone number to your Okta account, you can use the Reset via SMS workflow.
- Go to your email inbox. You should see a message entitled, “Texas Water Development Board Application Portal – Okta Password Reset Requested.”
- Click the Reset Password link in the body of the email.
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The Answer Forgotten Password Challenge page displays:
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Enter the answer to your Forgotten Password Question and click Reset Password. If you do not know the answer, please request help.
- The Reset your Okta password page displays. Enter your new password, then confirm it by entering the same password in the Repeat password field. Click Reset Password.
- Your password will be reset and the TWDB Application Portal will display.
Reset your Okta password using SMS
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To reset your password using SMS, select the option Reset via SMS.
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A text message will be sent to your Forgot Password Text Message number.
- Enter the six-digit verification code from the text message and click Verify.
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The Answer Forgotten Password Challenge page displays.
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Enter the answer to your Forgotten Password Question and click Reset Password. If you do not know the answer, please request help.
- The Reset your Okta password page displays. Enter your new password, then confirm it by entering the same password in the Repeat password field. Click Reset Password.
- Your password will be reset and the TWDB Application Portal will display.