*The Public Utility Commission of Texas (PUCT) handles complaints for investor-owned utilities that operate outside of a city. For more information, please refer to PUCT.
*The Texas Commission on Environmental Quality (TCEQ) handles water quality issues related to water taste, color, smell, or sediment. For more information, please refer to TCEQ.
*The Texas Water Development Board (TWDB) Internal Audit handles allegations of fraud, waste, and abuse relating to TWDB operations and financial assistance programs, see instructions provided below.
*General complaints not related to fraud, waste, and abuse can be submitted to the agency’s customer service email address in writing. For more information, please refer to Customer Service.
Fraud, Waste and Abuse
Report Allegations of Fraud, Waste, or Abuse Related to TWDB
Contact TWDB’s Internal Audit or the State Auditor’s Office (SAO) by mail, toll-free number, or e-mail.
Fraud, waste, and abuse in state agencies affects all Texans by increasing the cost of government and diverting your tax dollars to compensate for the associated losses. Allegations of fraud, waste, or abuse are taken seriously and investigated appropriately.
How to Report
Fraud, waste, and abuse in state agencies affects all Texans by increasing the cost of government and diverting your tax dollars to compensate for the associated losses. Allegations of fraud, waste, or abuse are taken seriously and investigated appropriately.
Remember to give as much specific and detailed information as possible to enable us to investigate thoroughly. Note, it is helpful if you identify yourself in case we have any follow-up questions, such as your phone number or email address.
Report by Mail:
Texas Water Development Board
Attn: Internal Audit
P.O. Box 13231
1700 N. Congress Ave.
Austin, Texas 78711-3231
Report by phone:
844-250-5049
Report by E-mail:
TWDB Fraud
Report to State Auditor's Office:
call 800-TX-AUDIT or visit https://sao.fraud.texas.gov/ReportFraud.