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Water Loss Audit

How to access the application?

Water Loss Audit (User Portal)

Okta User Guide

Water Loss Audits are due by May 1st

Why complete a Water Loss Audit?

Water is a precious and finite resource. Water loss control benefits the utility by conserving its water and diminishing its need for future acquisitions of additional water supply. Reducing water loss offers utilities the ability to increase their water use efficiency, improve their financial status, and assist with long-term water sustainability.

Completing the Water Loss Audit will help a utility understand where and how much water is being lost from the distribution system and will provide a baseline to track and improve water loss control.

Do I have to submit a Water Loss Audit?

There are three instances when a water loss audit should be completed and submitted to the TWDB:

  • retail public water systems with more than 3,300 connections are required to submit annually
  • retail public water system with a financial obligation to TWDB are required to submit annually
  • retail public water systems with 3,300 connection or less are required to submit every five years. The next five year required submittal is May 1, 2026 for the 2025 audit year.

Any audits submitted outside of the five year cycle do not satisfy the submittal requirement. We strongly encourage all retail public water suppliers to complete an audit annually to assist them in better tracking their water loss and identify issues that may need addressing. This can ultimately help save the supplier money over time.

How to prepare your Water Loss Audit?

The Water Loss Audit must be completed online. To access the Water Loss Audit Worksheet online you must first register by creating a username and password. Once you have created a username and password, you may request access to a particular utility. Once access is approved by TWDB staff you will receive a confirmation by email granting access.

These Reports Must be Completed in Order:

  1. Water Use Survey
  2. Water Loss Audit
  3. Annual Conservation Report
  4. Utility Profile
  5. Water Conservation Plan

If you are interested in receiving a PDF copy of an entity's water loss audit report, please send your request with the entity's name and reporting year along with your contact information to the WLA-Group@twdb.texas.gov.

For additional information, please contact TWDB's Water Loss Audit team at WLA-Group@twdb.texas.gov or 512-463-0987.

Is there any training available?

The online worksheet should be completed by the staff member that has taken a TWDB certified water loss audit training and received a training acknowledgement to upload to the worksheet. For additional information, visit our Water Loss Audit Training Page.

TWDB Water Loss Audit Resources:

External Resources