Online Water Use Survey

The 2022 Water Use Survey is now open.

The Online Water Use Survey is now open from January 2, 2023 and will close March 1, 2023.

Welcome to the Online Water Use Survey. For the best application experience, we recommend you use the Chrome web browser.

Please note that Chrome is the preferred browser for the Water Use Survey and the various applications that may be applicable to your system such as the Texas Water Service Boundary Viewer, Water Loss Audit, and Conservation Plan applications.

Go to Online Water Use Survey

How to use the Online Survey

Only new users will need to set up a new TWDB account with our login application - Okta. If you submitted a 2021 survey through the Okta application, please use the same credentials from last year.
For additional help with user log in (create your account, reset your password, unlock your account, update your user profile and set up Multi-Factor Authentication) please visit: Okta User Guide

Logging into TWDB Okta application

  1. Click on the Online Registration and Survey to go to the TWDB Okta application management system. There is an option to sign into an existing account or to create a new Okta account. Please see a quick login guide sheet for further instructions.
  2. Registered Users - If you have previously registered with the TWDB website for an online application (water loss audit or water use survey), you can enter the Username and Password. Upon successful login, a list of TWDB applications, including the Water Use Survey, will be displayed.
    • Please note that the online application does not allow users to use the same account and login information for more than one person. Once an individual's name is associated with an email address at registration, the individual's name cannot be changed to someone else at a later date. Therefore, it is not possible to re-use another user's login information and their associated email. If an email address is already used by another person, a new user registration will need to be established using a different email address.
  3. New Users - If this is your first time to the TWDB Application page, please click on Sign up at the bottom of the application page. For guidance, refer to the first video at the bottom of this page.
    • If you previously had access to any surveys, please make sure to use the same email address used with your old account to set up your new account to maintain access to those surveys .
      For additional help with user log in (create your account, reset your password, unlock your account, update your user profile and set up Multi-Factor Authentication) please visit: Okta User Guide

Completing the surveys

  1. Once logged in to Okta, you will be able to access various agency programs using the TWDB Program Management System. Select the LUC tile to go to the Water Loss, Use and Conservation (WLUC) page.
  2. At the top of the page, select the Water Use Survey tab. Once on the Survey List page, you should see the system(s) listed that you have access to.
  3. If your registered email is the same contact email that is currently in the Water Use Survey database, you will see the system or facilities you have access to. Click on the underlined name to enter the Survey.
  4. If you do not see the system or facility you need, you may send a request to Water Use Survey staff using the Request Access to Surveys link at the top left corner of the Survey List page. Generally, the requests will be approved within an hour, but may take up to one business day. After approval, you will see the system/facility name in the list.
  5. Once approved, you can select the system or facility which will take you to a set of overall online survey instructions that can be printed or downloaded as a pdf.

Step by Step Instruction

The guidance below has step-by-step instructions in registering as a new user, requesting access to surveys, and entering your water use data through the online application program.

Registering Account Okta

Requesting Access to Surveys

Adding & Entering Self-Supplied Groundwater Source Data

Adding & Entering Self-Supplied Surface Water Source Data

Adding & Entering Self-Supplied Reuse Source Data

Adding & Entering Purchase Source Data


Connection Location

Water System Information

Submitting & Saving

Changing Account Information

If you experience difficulty or have suggestions for improvement, please feel free to share your comments with Water Use Survey Team, by phone (512) 463-7952, or by fax (512) 463-8468